NetSuite SuiteCommerce Pickup in Store: A Complete Guide

August 29, 2025
NetSuite SuiteCommerce Pickup in Store

As retailers embrace omnichannel commerce, providing customers with flexible fulfillment options is no longer optional, it’s essential. One of the most valuable features within NetSuite SuiteCommerce is the Pickup In Store functionality. This feature allows shoppers to buy online and collect their order from a preferred store location, bridging the gap between digital and physical shopping experiences.

In this blog, we’ll walk through the prerequisites, configuration steps in NetSuite, and how Pickup In Store can be leveraged to enhance your SuiteCommerce storefront closely aligned with Oracle’s official documentation.

Why Pickup In Store Matters in SuiteCommerce

Pickup In Store within NetSuite SuiteCommerce gives businesses the ability to:

  • Reduce shipping costs and delivery times.
  • Increase foot traffic to physical locations.
  • Offer customers real-time visibility of inventory across multiple locations.
  • Drive true omnichannel retailing within NetSuite’s unified commerce platform.

This feature is particularly powerful because it is natively integrated into NetSuite ERP and SuiteCommerce, ensuring inventory, fulfillment, and customer experience remain consistent and accurate.

Configuration Steps in NetSuite

Follow these steps to enable and configure Pickup In Store for your SuiteCommerce website:

1. Enable the Feature

  • Navigate to Setup > Company > Enable Features > Web Presence.
  • Check the option for Pickup In Store.
  • Save your changes.
NetSuite SuiteCommerce Pickup in Store

2. Configure Locations as Pickup Stores

  • Go to Setup > Company > Locations.
  • Edit each location record representing a physical store.
  • Mark the location as Available for Pickup In Store.
  • Enter customer-facing information such as store name, address, contact number, and operating hours.
NetSuite SuiteCommerce Pickup in Store

3. Associate Inventory with Locations

  • Open each item record in NetSuite.
  • Link the item to relevant store locations where it can be picked up.
  • Ensure inventory quantities are updated so SuiteCommerce can display accurate stock availability.

4. Test the Customer Experience

  • On your SuiteCommerce site, navigate to a product page.
  • Add the item to the cart and proceed to checkout.
  • Confirm that the Pickup In Store option appears on the product details page.
  • Select a store and place a test order to validate the flow from checkout to fulfillment in NetSuite.

Benefits of Using Pickup In Store in SuiteCommerce

By leveraging NetSuite’s Pickup In Store functionality, businesses can:

  • Deliver faster fulfillment without additional shipping costs.
  • Gain customer loyalty through convenience and flexibility.
  • Optimize inventory visibility and usage across locations.
  • Seamlessly manage omnichannel operations from a single NetSuite instance.
NetSuite SuiteCommerce Pickup in Store

Conclusion

The Pickup In Store feature in NetSuite SuiteCommerce transforms the shopping experience by giving customers more control over how they receive their orders. By enabling the feature, configuring locations, and assigning items to store inventories, you can quickly roll out this capability and strengthen your omnichannel retail strategy.

For the most detailed, up-to-date guidance, always refer to Oracle NetSuite’s official documentation when implementing Pickup in Store, or speak to one of our Suitecommerce experts.

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